INFORMATION

AGE LIMITS-

Escort Van to Luton Box Van minimum age 25. Maximum age 65 with 2 Years driving experience on a full licence.
Minibuses minimum age 25. Maximum age 65 with 2 Years driving experience on a full licence.

DRIVING LICENCE-

A current full driving licence must be produced by all hirers at the commencement of each and every hire. Hirers with the new photocard licence must also produce the counterpart endorsement sheet, which forms part of the licence.
Minibus Hirers must be aged 25 or over and have a D1 category on their driving licence. The D1 category entitlement being on all full licences issued before January 1997.

IDENTIFICATION-

Each driver wishing to be insured must produce BOTH of the following two forms of identification:

• Proof of signature i.e. credit card, bankers card, passport etc.
• Recent proof of home address i.e. bank statement, gas, electric, telephone bill etc.

ADDITIONAL DRIVERS-

Additional drivers can be insured for a very small daily charge. Full driving licence and identification as above are required.

ACCIDENTS-

All accidents must be reported within 24 hours of occurring and an accident report form completed.
Failure to do so may invalidate your insurance cover.

PAYMENT DETAILS-

Payment must be made in full before the commencement of the hire period, unless an approved account has been opened with us. All major credit cards are accepted. The hire may also be paid in cash or cheques, supported by a valid bankers card but the excess deposit must be paid by a credit, debit or switch card. Cards will be charged at 3.5%.

ADVANCED BOOKINGS-

Vehicles may be pre-booked with a credit, debit or switch card by telephone. A cancellation fee will apply for bookings cancelled before 48 hours.

EXTENSION OF HIRE-

If you wish to extend your hire, arrangements must be made prior to expiry of the current agreement and an additional payment made to enable the insurance cover to be extended. ( Subject to Availability)

OTHER INFORMATION AND CHARGES-

We reserve the right to contact the hirer for any issues with the hired vehicle for upto 9 working days after the return of the vehicle.

AVAILABILITY OF VEHICLES-

In the event of the reserved model being unavailable, an alternative vehicle from the same or higher group may be supplied. The rate for the model originally reserved will be charged providing the booking fee has been paid.

DAMAGE EXCESS-

The Damage Excess is £1000, Theft/Write-off £1500, £350/- Refundable deposit required.

COLLISION DAMAGE WAIVER (CDW)-

Customers have the option to reduce the excesses applicable by purchasing Premium CDW. Premium CDW cover reduces or in some cases removes the excess applicable to the rental. Payment will be required at the commencement of the rental and the cost will vary dependent on the hirer and the vehicle hired, Premium CDW does not include cover for damage to the mirrors, aerials, tyres, loss of off pull-out-stereos, overhead damage to vans, fridge units and interior damage..

Not with-standing this payment, you will remain responsible for paying the full daily rental charges until such time as the vehicle is either repaired or deemed a write off or is considered to be beyond economical repair. This process can take up to at a minimum of 25 days.

FUEL-

The Renter has to return the same amount of fuel whatever he got on the collection.

DAILY CHECKS-

The Hirer is responsible for checking water, oil levels and tyre pressures daily.

BREAKDOWN SERVICE-

In the unlikely event of a breakdown or accident all vehicles are covered by Roadside Recovery and Home Start services.

CONTINENTAL HIRES-

No vehicle may be taken abroad without our prior written consent. All vehicles taken to the continent are subject to a 40% surcharge, a special extended insurance cover will have to be purchased The AA 5 Star Service is offered with vehicle insurance being mandatory There are special conditions on MiniBus hires. Please ask for details.